Hello Mr. Schafer,
I just wanted to take a minute to praise the business your family has created and run for so many years. In October 2011, my Pontiac G6 broke down (the crank to the key shaft broke causing my timing chain to fly off and bend pistons, valves, etc.) on I-520 on our way to St. Petersburg, Florida. Not being from the Augusta area, and only being a resident of North Augusta for less than a year, I had to rack my brain, while in a panic on the side of the road, to tell AAA which dealership I needed my car towed to for service. Remembering the signs for Master, I told them to take it there. This is where I met your wonderfully, accommodating, staff in the service department at Master Buick GMC in Augusta. My husband and I left the car at your dealership and we left for Florida. William Fanning was more than accommodating throughout this process as he spoke with me and/or my father (who originally purchased the car and then gifted it to me) everyday while we were out of town, explaining the process of what was going to happen. After 28 long days, I finally got my car back and William deserves to be more than praised for his work with my "case" and the warranty company. He is one wonderful, hard working man and should be rewarded.
After I got my car back from being repaired, I decided it was time to trade it and purchase a new one. I knew that I would purchase my next car from Master, but I wasn't sure what kind of car I wanted. I test drove a few GMCs but wanted to look at a few Chevys. I made my way to your Aiken dealership and met Mark Halupa, yet again, another wonderful, helpful, and knowledgeable employee of Master. I ended up ordering a White Diamond LTZ Equinox from your Chevy dealership that took over 3 months to arrive and once again, your courteous staff was more than accommodating. Wayne Morgan really got the ball rolling and made sure my new car made it safe and sound without any problems. After I finally got my car, Wayne and Mark made sure everything was OK and checked in with my regularly. At one point, I thought there may be something wrong with the radio. When this happened and I contacted Mark, there were no questions asked, Mark and Wayne took the car into service for me and gave me a car to drive while it was in the shop. At one point, Mark even met me in North Augusta so the car could be looked at because I couldn't make it to Aiken after work one evening. He told me he would do whatever it took to ensure I was satisfied and that the problem was taken care of.
I am more than pleased with your employees and the service I have received at Master Chevorlet, Cadillac and at Master Buick, GMC. My father has worked for a GM affiliated company for over 30 years and so, I will ALWAYS purchase a GM made car. I can assure you I will go to no other dealer for service or sales while living in the Augusta area and I will recommend your services to anyone who comes my way. Thank you for providing such a wonderful service to the people of Augusta/ Aiken for so many years. It is reassuring and refreshing that there ARE hard working, dedicated people out there who do strive to make their customers happy.
Thank you again.
Best,
Megan G.
| Sales Testimonials
This was an excellent team effort in assisting me with finding and buying this car. My initial call was from Dean Furtick at Master's Chevrolet in Aiken. I explained to him what I was looking for and he began working with Bill Whitten of Master's Buick in Augusta. Between Dean and Bill, they found what I was looking for and worked with me on my trade-in. We reached an agreement and they retrieved my car from Florida in a very timely manner. Bill was excellent at going through the paperwork and the getting me familiar with all of the features of my Enclave. I rarely end up buying from the same dealership more than once, but this is the second purchase from Master's and I would return as needed for future purchases. Thumbs way up for Dean, Bill and Master's!
Anthony S.
Master Chevrolet is top notch when it comes to a car dealership; and they are the full package from the management to the car sales-people to the service department. If all car dealerships were as knowledgeable, friendly, caring and courteous as Master, the economy may be in better shape than it currently is in. They have been more than accommodating and I can guarantee you that my husband and I will not buy from any other dealer. There are never questions when I have a questions or concern and they always take care of me no matter how big or small the problem may be. I would recommend Master Chevrolet to ANYONE who wants to be treated as a real person and not just another sale.
Megan G. | I could have easliy purchased this SRX from another dealership in another town, but chose to purchase locally due to the outstanding staff in the sales and service department at Master Chevrolet/Cadillac.
Susan T. | This was the easiest vehicle purchase I have ever made. Masters Chevrolet did everything possible to make the experience a good one.
Randy P. | Mr. Larry Hester, our sales person provided outstanding customer service throughout the entire transaction. After visiting many dealerships in the southeast from as far away as Newnan, Ga, Atlanta, Ga, Conyers, Ga, Augusta, Ga and Greenville, Sc, we settled on this dealership due to the knowledgeable, personable and welcoming approach from Larry Hester. We would definitely request this salesperson again, purchase additional vehicles and recommend this dealership to others. It was definitely worth the wait thanks in part to this gentlemen's expertise and upstanding manners.Thank you Larry Hester and Master of Aiken, Sc!
Claire R. | They must be good. This is 3rd time in 2011 we purchased from them.
Jeffery K. | Wayne Morgan is great to work with and is one reason I chose to drive from Augusta to Aiken to purchase my Cadillac from him.
Brian H. | The salesman I dealt with, Mark Halupa was a pleasure to deal with. He was very helpful, friendly and certainly very knowledgeable about the vehicle and will be my recommendation to friends of the salesman to look for at Master.
Michael L. | Great Team at Master Chevrolet. From the beginning to end everyone was Great!!!! Thank you Master Chevrolet for letting our experience be a great one.
Maria L. | Master Chevrolet's sales representative Mr. Mark Halupa was very courteous and professional. I had a concern after delivery and he addressed it immediately. I enjoyed doing business with Mr. Halupa and have since purchased another vehicle from him. I wish all salesmen were as easy to deal with as Mr. Halupa. Thank you Mark Halupa!
Robert T. | Master was the only dealer interested in selling me a Sonic. I visited four other dealers and haven't heard back from them.
James K | Master Chevrolet went above and beyond my expectations. The Sales Department, particularly, Mark Halupa, worked many hours to insure that I received the exact Suburban that I wanted. I had not purchased one in 10 years and had many questions about the new features of the 2012 Suburban. Mark was available any time I called to help me make the decision to purchase this car. When I arrived to pick up my vehicle, Mark provided me excellent demonstation of the vehicle and its features. Mark even showed my nine year old daughter how to work the DVD system. The business manager, was very thorough and went over all of the warranty options with me. I drive almost 24,000 a year and had my previous Suburban for 10 years. Together, the business manager and I determined the correct 100,000 warranty that I then purchased at the dealership. Will Schafer was responsive from my first phone call and his Master Chevrolet dealership is certainly one I would return to for future purchases. Amy M.
| No pressure or hassling which is a big plus.Sales rep was very personable & willing to make personal conversation.
James T. | Great salesperson who was a big help in the process of buying my new truck. Master Chevrolet was very easy to work with and made the process very easy.
Brandon P. | The sales person was very good. I had looked around but was about to leave when he came out. He asked what I was looking for and after some discussion he led me to this Impala. My husband went with me later and drove it too. He tried others, but we agreed this was the best one for us. Since I am a Realtor, I appreciated his sales manner.
Dorinda L. | |
| Service Testimonials
We absolutely love this dealership! Everyone treated us with highest respect and made us feel at home! They were not pushy and we feel as if they are family now when we go there! Best service anywhere! We love Master Chevrolet in Aiken and would recommend then to anyone! Thank You!
Paula L.
Brandon was outstanding in working with me in a very challenging situation. I was treveling and stranded and he worked diligently to assess the situation and come up with good solutions to get me on my way. He also helped make arrangements to get my car back to me after warranty repairs.
Barry D. | Brandon reflects true Master's customer service & satisfaction!
David C.
I just want to thank the entire at Master Chevrolet Cadillac for AAA first class service and for keeping my SRX in tip top shape! You guys make it look easy. I sent a letter to Cadillac Division / National Service Managers office to inform them of the Master Team and their abilities to put the owner first and then perform as total professionals.
Sincerely,
James W. | I travel alot. They have been very attentive to my limited time.
Bruce K. | Wayne Morgan and Vaughn Hester were very professional and helpful in resolving a couple of issue I experienced with my new Silverado. I drove from Jacksonville, FL to purchase this vehicle, it was well worth the trip based on excellent customer service provided by both Wayne and Vaughn. When we buy another Chevy, we plan on making the trip back to Master Chevrolet/Cadillac. Thanks again Wayne and Vaughn and it was a pleasure meeting both of you...
David R. | Well satisfied with dealership management, technicians, and service department pesonnel. Everyone is always friendly, happy, and has a good customer focus. The older building has character and is much more conducive to waiting for a vehicle when compared to new dealership buildings that are flashy and sparkle without any character. It is the quality of the work that makes me a return customer, not the brand new facades of a new building.
Fredrick S. | I was treated well. My vehicle was corrected quickly. I will recommend this service department.
Gene R. | Very nice to have a Masters dealership in our area in Aiken so I don't have to go to Augusta.
Thomas T. | Very friendly. Was impressed with service. Will use again. Other dealerships contacted only concerned with collecting diagnostic fees and not listening to the problem with the vehicle. Master was willing to listen and work on the problem.
Joseph D. | Vaughn, Manny, and the entire service dept. personnel have always provided us with prompt, courteous, and exceptional service. I have been to many dealerships and have never experienced such wonderful service and personal attention.
Grover W. |
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